CandFans is a space for creators and fans to be who they are and express themselves freely. This commitment to freedom of expression sits alongside the rights of creators and fans to be safe on our platform. CandFans does do not tolerate hate speech, discrimination or threats on our platform.
What kind of content is not allowed on CandFans?
CandFans Terms of Service and Acceptable Use Policy make it clear that, among other things, CandFans does not allow content on CandFans that:
- contains, promotes, advertises or refers to hate speech (being Content intended to vilify, humiliate, dehumanize, exclude, attack, threaten, or incite hatred, fear of, or violence against, a group or individual based on race, ethnicity, national origin, immigration status, caste, religion, sex, gender identity or expression, sexual orientation, age, disability, serious disease, veteran status, or any other protected characteristic); or
- is illegal, fraudulent, defamatory, hateful, discriminatory, threatening or harassing, or which encourages or promotes violence or any illegal activity; or
- depicts or refers to firearms, weapons being used in a threatening or violent way.
Does CandFans’ subscription model enable the distribution of hate speech, discriminatory or threatening behavior?
No. CandFans subscription model makes it more difficult for people to create and distribute material which could be considered hate speech, discriminatory or threatening. In addition, our subscription model prevents material from "going viral".
No one can post anonymously on CandFans. To subscribe to content, or to post content on CandFans users need to pass our strict identity verification checks. Unlike many other digital media platforms, this means CandFans knows the legal identity of all our users. Because our users are not anonymous, and CandFans does not have end to end encryption, CandFans users are less likely to try to create or distribute hate speech, discriminatory or threatening material on CandFans.
How can CandFans tell if content contains hate speech?
CandFans does not use end-to-end encryption. Everything on the site, including direct messages, is visible to our team of trained reviewers.
CandFans continuously scans our platform to prevent the posting of content that violates our Terms of Service or Acceptable Use Policy, and investigate any reports of suspected hate speech, discrimination or threats. CandFans also relies on community reporting and have reporting mechanisms available on every post, message, image and video. CandFans can remove any post, message, image or video shared on CandFans at any time.
What happens when CandFans finds these types of abuse on its platform?
When CandFans identifies, or someone reports, suspected hate speech, or discriminatory or threatening behavior, CandFans immediately removes the content from public view and investigate the report. If there has been a violation of CandFans Terms of Service or Acceptable Use Policy, CandFans takes appropriate action such as issuing a warning, account suspension, or account termination.
How can CandFans tell if a direct message or other private post contains these types of abuse?
CandFans does not use end-to-end encryption. Everything on the site, including direct messages, is visible to our team of trained reviewers. There are no "hidden" posts, “secret” areas, or disappearing messages on CandFans. CandFans can review and remove any post, message, image or video shared on the CandFans platform at any time.
How do I report suspected hate speech, or discriminatory or threatening behavior?
Each post, message, and account on CandFans has a report button. If you see any content on CandFans which you suspect could be hate speech please immediately click the report button, or tell us what you saw by emailing support@candfans.zendesk.com.