Unilateral Cancellation and Refund Requests After Payment Completion
(Applicable to All Payment Methods)
At CandFans, regardless of the payment method used — including credit card payments, deferred payment services, electronic payments, and any other available payment methods — we do not, as a general rule, accept unilateral cancellation or refund requests made for reasons attributable to the purchaser.
Examples of Purchaser-Initiated Refund Requests (Non-Refundable Cases)
The following are representative examples of inquiries that are not eligible for refunds:
Requests for refunds based on subjective evaluations or personal impressions after payment has been completed, such as:
“The content was different from what I imagined.”
“It was not what I expected.”
“It was not to my preference.”
“It did not meet my expectations.”
etc.
Requests for cancellation or refunds due to dissatisfaction with the content, expression, or presentation, where such content falls within the scope described in advance on the product page or related materials.
Refund requests based on statements such as “I did not read” or “I was not aware of” provisions clearly stated in the Terms of Service.
Any refund request made after purchasing without sufficiently reviewing our Terms of Service or product descriptions, and subsequently citing the content as the reason for cancellation.
CandFans Refund Policy (In Accordance with Applicable Laws)
As a general rule, CandFans does not provide refunds for properly delivered digital content or services where the reason for the request is attributable to the purchaser.
With respect to review standards, billing details, credit decisions, and dispute eligibility under each payment method, such matters are governed by the respective rules and policies of the relevant payment service providers.
CandFans does not provide individual interpretations of, nor act as a representative for, payment service providers’ decisions or policies.
Important Notice
If a purchaser files a dispute or chargeback through a payment service provider, CandFans will review service records, access logs, and usage history. Where it is confirmed that the digital content or service was properly provided, we will take appropriate action based on such records.
Furthermore, if it is determined that a purchaser has intentionally or maliciously submitted fraudulent cancellation requests, refund claims, disputes, or similar actions, or has engaged in conduct that constitutes fraudulent transactions or causes damage to CandFans, we may, in coordination with our legal counsel and relevant authorities, take appropriate legal measures, including but not limited to disclosure requests and other formal legal proceedings.
Please be advised accordingly.